Sky HD – Update Firmware / Software

By Jason Hill


Notes before you start

To upgrade to the latest software, you will need to force the decoder if it is failing to do so

  • You must have at least 50% signal quality, or more, before attempting a software upgrade
  • Make sure the satellite cable lead is tightly screwed into the decoder and not loose
  • You must have your decoder connected to your Sky registered phone line, i.e. not a secondary number that they do not know about
  • You are strongly advised not to run this procedure if you have already got the latest firmware available
  • You must not use your phone line whilst you are doing this process
  • Do not unplug the decoder from the mains whilst the software update is happening, or where it appears to have stalled / crash. You may end-up doing permanent damage.
  • If you have broadband on the same phone line / number, you must make sure that you have a broadband filter at the socket that the decoder plugs into. It may also be best that you turn-off your broadband connection at your router or modem whilst doing this process.

How to upgrade to the latest Sky Firmware / Software

  1. Remove your Sky viewing card from the decoder.
  2. Turn on your TV and ensure that you can see a feed coming from your Sky decoder (if you remove the card it will most likely just give you a message to reinsert the card, but no TV images will be shown, only a blue background).
  3. Turn-off the decoder at the wall socket, or better still unplug it and wait one minute
  4. Then, holding down the ‘back-up’ button on the front of the decoder, plug it back into the mains. Do not use the back-up button on the remote control.
  5. Still holding down the back-up button, count to 15, or wait until all the lights on the front of the decoder are on. A message should appear on the TV screen saying that the decoder is “Updating System Software – Please wait” – do so (patiently). When you see this message, you can remove your finger from the back-up button. Remember not to use your phone line during this period.
  6. Wait for around 15 minutes for the software upgrade to complete itself.
  7. When the update has completed the decoder will restart itself automatically. Wait for about 5 after the red light appears. If it does not, wait for a minimum of 1 hour before turning it off and on again at the mains.
  8. Try watching and recording some TV and see if it works.

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